We want you to be completely satisfied with your purchase. This Refund & Returns Policy explains how returns and refunds work at Singer Store, in line with UK law.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@singerstore.co.uk
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hi@singerstore.co.uk
Returns
Accept returns for both defective and non-defective products
Exchanges
Accept exchanges
Product condition
New
Window
30 days
Method
By mail, In store
Return label
Customer responsibility for change of mind.
If product is faulty, we will provide a free return label.
Restocking fees
No cost
Refund processing time
3 working days
Please contact our Customer Support team to start the return process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Damages and issues
Please inspect your order upon receipt and contact us within 72 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We will arrange to deliver a new product and provide a free return label for your current product where possible.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Singer Store Ltd
2 The Street
Chipperfield
Kings Langley
Hertfordshire
WD4 9BH
United Kingdom
Email: hi@singerstore.co.uk
Phone: 01923 313050
Calling from outside the UK: +44 1923 313050
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