Product Guarantee

Our Guarantee

All new Singer sewing machines purchased from Singer Store include a 2-year official Singer UK manufacturer guarantee. All other products include a 1-year manufacturer guarantee from the date of purchase.

This guarantee is provided by Singer UK (the official UK distributor on behalf of SVP Worldwide) and applies to new and factory refurbished machines purchased for personal, domestic use within the United Kingdom. If your machine develops a fault due to a manufacturing defect within the guarantee period, it will be collected and repaired free of charge under the terms below. 

What’s Included

  • Repair or replacement of defective parts caused by faulty materials or workmanship
  • Where repair is not practical or economical, a replacement machine of the same or similar model will be provided

What’s Not Covered

The guarantee does not cover:

  • Machines serviced by anyone other than an authorised Singer engineer
  • Machines used commercially or outside normal domestic use
  • Damage caused by misuse, negligence, or failure to follow instructions
  • Normal wear and tear (needles, bulbs, belts, etc.)
  • Machines operated on incorrect voltage or electrical circuit
  • Second-hand or reconditioned products
  • Adjustments or routine maintenance that are the user’s responsibility

How to Claim

  1. Keep your proof of purchase and original packaging to ensure safe transit
  2. Contact Singer UK for assistance and instructions

Important Notes

  • This guarantee is the official manufacturer guarantee provided by Singer UK.
  • It does not affect your statutory rights under UK consumer law.
  • The guarantee applies to the original purchaser only and is not transferable.
  • Please keep the original packaging for safe transport if required.

Need Help?

If you have questions about your guarantee, please contact us:

Singer Store Ltd
2 The Street
Chipperfield
Kings Langley
Hertfordshire
WD4 9BH
United Kingdom

Email: hi@singerstore.co.uk
Phone: 01923 313050
Calling from outside the UK: +44 1923 313050 

Singer Store is a trading name of Singer Store Ltd
Registered in England & Wales — Company number 16580380
Registered office: 2 The Street, Chipperfield, Kings Langley, WD4 9BH, United Kingdom

Important: Please do not send your machine to Singer Store for warranty repairs. All manufacturer warranty work is handled directly by Singer UK. You must contact the Singer UK Helpline for instructions and return details. Items sent to our address cannot be processed and will be returned to you at your cost.